Last updated: April 2, 2026
By accessing or using Signals’ services (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.
Signals is a proactive customer support platform. We reach out to customers via SMS and other channels, hold real two-way conversations powered by AI, and resolve issues before they escalate. The Service includes proactive outreach, conversational AI, human escalation, product feedback collection, exchange facilitation, and analytics derived from customer interactions.
Signals is a business-to-business (B2B) service intended exclusively for use by businesses, enterprises, and professional entities. This Service is not intended for consumer use or personal, household, or family purposes.
The Service is currently available only to businesses located in the United States. The Service is not offered to businesses or individuals located in the European Union, the European Economic Area, or the United Kingdom.
Each party agrees to protect the other party’s proprietary and confidential information using at least the same degree of care it uses for its own confidential information (and not less than reasonable care), and not to use or disclose it except as necessary to perform under these Terms. This obligation survives for five (5) years after disclosure. Standard exceptions apply (information in the public domain, information known prior to disclosure, independent development, and disclosure required by law).
Customer owns all right, title, and interest in its Customer Personal Data and order data. Signals owns the Service, the platform, all improvements, and all related intellectual property.
Customer grants Signals a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use Customer Personal Data and order data derived from the Service to improve, develop, and enhance Signals’ products, offerings, technologies, and algorithms. To the extent such data is used for these purposes, Signals will use commercially reasonable efforts to aggregate or de-identify the data so that it does not identify Customer or its End Customers. Customer represents and warrants that it has obtained all necessary consents and rights from its End Customers to grant this license.
To access certain features of the Service, you must register for an account. You agree to:
You agree not to use the Service to:
The Service sends SMS messages to End Customers on Customer’s behalf. Customer represents and warrants that it has obtained all consents required under the Telephone Consumer Protection Act (TCPA), applicable state laws, and any other relevant regulations before providing End Customer contact information to Signals for outreach. Customer shall indemnify Signals against any claims arising from Customer’s failure to obtain such consents.
Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to:
You retain all rights to the content you upload to the Service. By uploading content, you grant Signals a non-exclusive license to process and use your content for the purpose of providing and operating the Service, as well as the license described in Section 5.3.
The Service, including all software, algorithms, analytical methods, and improvements thereto, is owned by Material Model, Inc. and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers ownership of any Signals intellectual property to you.
If you subscribe to a paid plan:
We implement industry-standard security measures including:
You may request deletion of your Customer Personal Data at any time by contacting privacy@returnsignals.com. If your End Customers request deletion of their personal data, you may submit such requests on their behalf by contacting privacy@returnsignals.com, and Signals will process the deletion in accordance with applicable law. Deletion requests do not affect data that has already been aggregated or de-identified pursuant to Section 5.3, as such data is no longer Customer Personal Data.
Our Service uses third-party AI providers under Zero Data Retention agreements. These providers will not store your data beyond processing or use it for model training.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL RETURN SIGNALS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO RETURN SIGNALS IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold Signals harmless from any claims, losses, or damages arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
We may terminate or suspend your account immediately, without prior notice, for:
You may terminate your account at any time by contacting support. Upon termination, your right to use the Service will immediately cease.
These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.
We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.
If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other agreements you enter with Signals, constitute the entire agreement between you and Signals regarding the Service.
For questions about these Terms, please contact us at:
Material Model, Inc. (d/b/a Signals)
2261 Market Street STE 85311, San Francisco, CA 94114
Email: hello@returnsignals.com
Website: www.returnsignals.com
Enterprise customers may be subject to additional terms as specified in their individual agreements. In case of conflict, the enterprise agreement terms shall prevail.